At HeyVIP, your privacy is not an afterthought — it is built into everything we do. This policy explains exactly what data we collect, why we collect it, how we use it, and what rights you have over it.
Before you read the full policy, here's a quick summary of what matters most to our players.
Every piece of data you send to HeyVIP — from your login credentials to your payment details — is protected by 256-bit SSL encryption. Nobody intercepts what you share with us.
HeyVIP does not sell, rent, or trade your personal information to any third party for marketing purposes. Your data stays within the heyvip ecosystem — full stop.
You can request access to, correction of, or deletion of your personal data at any time by contacting our support team. We respond to all data requests within 48 hours.
HeyVIP only collects the data we genuinely need to operate your account, process payments, and comply with legal obligations. We do not collect data for the sake of it.
We keep your data only for as long as necessary. Once your account is closed and legal retention periods have passed, your personal data is securely deleted from our systems.
In the unlikely event of a data breach that affects your personal information, HeyVIP will notify you promptly and take immediate steps to contain and remediate the incident.
HeyVIP ("heyvip", "we", "us", "our") operates the online gaming platform accessible at heyvip.io. We are the data controller responsible for the personal information you provide when you register, deposit, play, or otherwise interact with the heyvip platform.
This Privacy Policy applies to all users of the heyvip platform, including registered players, visitors to the heyvip website, and anyone who contacts our support team. It covers all personal data collected through the heyvip website, the heyvip mobile app, and any other heyvip-operated channel.
By using the heyvip platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we handle your personal data, please do not use the heyvip platform. For questions about this policy, contact us at [email protected].
HeyVIP collects personal data in several ways — directly from you when you register or use the platform, automatically when you interact with our systems, and occasionally from third-party verification providers. Here is a breakdown of the categories of data we collect:
| Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number | Registration form, KYC verification |
| Contact Data | Email address, mobile number, residential address | Registration form, account settings |
| Financial Data | bKash/Nagad account number, transaction history, deposit and withdrawal records | Payment processing |
| Gaming Data | Game history, bet amounts, win/loss records, session duration | Platform activity |
| Technical Data | IP address, device type, browser type, operating system, login timestamps | Automatic collection |
| Usage Data | Pages visited, features used, click patterns, session duration | Cookies and analytics |
| Communications Data | Support chat transcripts, email correspondence, complaint records | Customer support interactions |
HeyVIP does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data unless specifically required by law or regulatory obligation.
HeyVIP uses your personal data for the following purposes. Each purpose is tied to a specific legal basis, which is explained in Section 4.
HeyVIP processes your personal data on one or more of the following legal bases, depending on the specific purpose:
Where HeyVIP relies on legitimate interests as the legal basis for processing, we carry out a balancing test to ensure that our interests do not override your fundamental rights and freedoms. If you would like more information about any specific balancing test, please contact us at [email protected].
HeyVIP does not sell your personal data to any third party. We share your data only in the following limited circumstances, and only to the extent necessary for the specific purpose:
All third parties who process data on behalf of HeyVIP are required to handle your data securely, use it only for the specified purpose, and comply with applicable data protection laws. HeyVIP remains responsible for ensuring that these third parties meet our data protection standards.
HeyVIP uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyse usage patterns, and — where you have consented — deliver relevant promotional content. Here is a breakdown of the types of cookies we use:
You can manage your cookie preferences at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of the heyvip platform. For more information about the specific cookies we use, please contact our support team.
HeyVIP retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting requirements. The following retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | 5 years after account closure | AML and KYC regulatory requirements |
| Financial & Transaction Data | 7 years after transaction date | Financial record-keeping obligations |
| Gaming History | 5 years after last activity | Regulatory compliance and dispute resolution |
| Support Communications | 3 years after resolution | Complaint handling and quality assurance |
| Marketing Preferences | Until consent is withdrawn | Consent-based processing |
| Technical & Usage Data | 13 months from collection | Analytics and platform improvement |
Once the applicable retention period has expired, HeyVIP will securely delete or anonymise your personal data. Anonymised data — which cannot be linked back to you — may be retained indefinitely for statistical and analytical purposes.
HeyVIP takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
Despite these measures, no system is completely immune to security risks. In the event of a data breach that is likely to result in a risk to your rights and freedoms, HeyVIP will notify you without undue delay and take immediate steps to contain and remediate the breach.
As a HeyVIP player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected]. We will respond to all requests within 48 hours and resolve them within 30 days.
Request a copy of all personal data HeyVIP holds about you. We will provide this in a clear, readable format within 30 days.
Ask us to correct any inaccurate or incomplete personal data we hold about you. We will update your records promptly.
Request deletion of your personal data where it is no longer necessary, subject to legal retention obligations.
Ask us to restrict processing of your data in certain circumstances — for example, while a dispute is being resolved.
Receive your personal data in a structured, machine-readable format so you can transfer it to another service provider.
Object to processing based on legitimate interests or for direct marketing purposes. We will stop processing unless we have compelling grounds.
The heyvip platform is strictly for adults aged 18 and over. HeyVIP does not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not use the heyvip platform or provide any personal data to us.
If HeyVIP becomes aware that personal data has been collected from a person under the age of 18, we will immediately close the associated account, delete the data, and — where applicable — return any deposits made. If you believe a minor has registered on heyvip, please contact us immediately at [email protected].
HeyVIP may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the heyvip platform itself. When we make changes, we will update the "Last Updated" date at the top of this page.
For significant changes that materially affect how we use your personal data, HeyVIP will notify registered players via email or an in-platform notification before the changes take effect. Your continued use of the heyvip platform after any update constitutes your acceptance of the revised Privacy Policy.
We recommend reviewing this Privacy Policy periodically — at least once every three months — to stay informed about how HeyVIP protects your data. If you have any questions about changes to this policy, contact us at [email protected].
If you have any questions, concerns, or requests relating to this Privacy Policy or how HeyVIP handles your personal data, please get in touch with our support team. We are available 24 hours a day, 7 days a week.
For responsible gaming support, please visit our Responsible Gaming page. For the full terms governing your use of the heyvip platform, please read our Terms and Conditions.